FAQ

Q: How long does it take for my dedicated server to be fully provisioned and online?
A: 24-48 hours after the verification call is complete. If your order has any special customization, then it may take up to 3 days for the server to be fully provisioned.


Q: Do you provide managed servers and/or services?
A: We only provide unmanaged, dedicated servers.


Q: What version of Java do I need to access the IPKVM console?
A: You will need to install Java 7 in order to access the IPKVM console correctly. Also, the Java Security Settings must be set to Medium in order to bypass the security exceptions for the IPKVM.

Download Java 7 here


Q: What are the hours of your support team?
A: We offer 24/7 support and have staff ready to assist you at any hour and any day of the week. Simply open up a support ticket via the client portal, or give us a call to reach our support team.


Q: Do you guys provide backups?
A: We do not offer backups of any kind. That is why we recommend our clients to always have a combination of offsite & onsite backups of their data.


Q: Why can’t I submit attachments inside the support tickets?
A: We have disabled the feature of adding attachments to our support tickets for security reasons. However, if you’d like to submit a screenshot, we recommend using https://prnt.sc and then sharing the link in the ticket.

Maintained by Proximate Solutions